The call center software market is expected to grow significantly by 2029. SAP, IBM, and Genesys are some of the major players in this market.
The global call center software market is expected to witness significant growth over the forecast period, owing to the increasing adoption of cloud-based call center software solutions by businesses.
The market is also expected to be driven by the growing need for improved customer service and the increasing use of artificial intelligence (AI) and machine learning (ML) in call center software.
Some of the key players operating in the global call center software market include Alorica, Altivon, Amazon Web Services, Ameyo, Amtelco, Aspect Software, Avaya, Avoxi, Cisco Systems, Datamark, Dixa, Enghouse Interactive, Exotel Techcom, Five9, Genesys, HP, IBM, Infinit Contact, Invensis, SAP, Spok, Talkdesk, Transcosmos, Twilio, UiPath, Unify, VADS, and VCC Live.
The market is segmented by type, application, and region. By type, the market is divided into on-premises and cloud-based. The cloud-based segment is expected to grow at a faster rate during the forecast period, as businesses are increasingly opting for cloud-based solutions due to their flexibility, scalability, and cost-effectiveness.
By application, the market is divided into telecom & IT, BFSI, healthcare & life sciences, government & public, and retail & consumer goods. The telecom & IT segment is expected to account for the largest share of the market during the forecast period, as call centers are an essential part of the customer service operations of telecommunications companies.
By region, the market is divided into North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. North America is expected to be the largest market for call center software during the forecast period, followed by Europe and Asia-Pacific.
The growing adoption of cloud-based call center software solutions by businesses, the increasing need for improved customer service, and the increasing use of AI and ML in call center software are the key factors driving the growth of the global call center software market.
Link to the original story: https://www.openpr.com/news/3343714/call-center-software-market-to-witness-massive-growth-by-2029
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